For problems/questions prior to arrival abroad:
Call SU Abroad in Syracuse at 1-800-235-3472 or 1 315-443-3471.
For problems/delays/emergencies in transit:
Call Advantage Travel in Syracuse at 315-471-2222 and 800-788-1980 as their phones are monitored during group departure days and weekends.
For problems/confidential counseling after arrival:
Students contact the Center student services advisor or counselor. When appropriate, medical referrals will be made.
For problems a student cannot resolve on-site:
Parents may call SU Abroad in Syracuse at 1-800-235-3472 for additional assistance.
For emergencies abroad after hours:
Students/friends call SU center emergency cell phone; or call for medical transport if needed, and then contact center and parents.
For emergencies that happen at home, requiring student involvement:
Parents/family call SU Abroad home office, 1-800-235-3472, to reach SU Abroad staff on call for emergencies.
For medical advice by phone:
Students may call International SOS collect at 1-215-942-8226 and provide the SU member number to speak to a health professional/doctor.